Job role: Service Desk Engineer Location: Milan, Italy Required level of additional language : Italian & English Good to have skills: Technical Skills, Communication & Soft Skills and Process & Domain Awareness Skill required: Mandatory skill required - Familiarity with Azure AD, Intune, M365, SCCM, and optionally SharePoint. Basic troubleshooting of hardware, software, and network issues. Use of ITSM tools like ServiceNow and remote support tools.