Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you! Key Responsibilities:
Lead and Inspire:
Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
Coach to Sales Success:
Regularly coach team members to meet and exceed performance metrics.
Performance Management:
Identify issues and implement improvement plans, with actions including potential terminations if required.
Achieve Excellence:
Ensure our services meet contractual KPIs and financial targets.
Communicate and Update:
Set clear expectations and provide timely updates to your team.
Handle Escalations:
Provide expertise in managing escalated customer calls when necessary.
Facilitate Meetings:
Conduct team meetings to share information and foster open dialogue.
Stay Informed:
Keep up-to-date with internal processes and attend manager development training.
Promote Values:
Embody and advocate Concentrix's values through your behavior and attitude.
Candidate Profile:
Skillful Communicator:
Strong verbal and written skills, with English at B1 level
Leadership Abilities:
Capable of leading teams in prioritization and multitasking.
Flexible and Ready:
Open to working Monday to Sunday, 8:00 to 24:00.
Motivated Mentor:
Dedicated to coaching and guiding team members.
Why Join Us? Career Growth:
Permanent Position
Competitive Compensation:
Attractive salary and premio plan.
Learning Opportunities:
Access to Concentrix University and LinkedIn Learning.
Be a part of something bigger at Concentrix, where your leadership can make a difference.