Company Description - Avery Dennison is an equal opportunity employer._ Job Description: We are looking for a Customer Service representative in Italy Please note it's a 6 month contract. In this very important position, you will: - Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. - Provide telephone customer service regarding company's services and/or products. - Investigate and resolve complaints. - Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders. - Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. - Implement account service strategies. - Implementation of marketing programs for assigned accounts. - Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination. - Coordinate with Logistics and Operations on capacity planning and scheduling. - Champion customer needs and follow up on customer inquiries. - Provide responsive order management support including order entry, or expediting and shipment information to customers. - Proactively communicate supply chain issues and provide alternatives. - Partner with Inside Sales to assist in achieving sales goals. Qualifications What we expect from you! Your Expertise: - A University degree is preferred; - You have a similar successful experience of at least 2/3 years - You have good computer skills and an experience with ERP systems - You perform well under pressure and be able to manage a number of key tasks simultaneously; - You possess a high degree of accuracy, good time-management and you can set up priorities easily - You are fluent in Italian and English Additional Information Who we are! - Our Story: _ AVERY DENNISON IS EVERYWHERE YOU LOOK:_ - We not only embrace changewe drive it. - We work hard, think ahead, and take brave risks. - Our culture is innovative and collaborative - where bold ideas turn into action. - We grow strong talent through stretch opportunities only restricted by your interests. - We are committed to workplace diversity, both for employees and for the business. - We are a force for good, imbedded in industries and communities worldwide. - We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. _ Avery Dennison is a great place to work for everyone._