Ph3Overview /h3pThe Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience. /ph3Key Responsibilities /h3h3Client Relationship Building /h3ulliDevelop and maintain strong, personalized relationships with clients to foster loyalty and repeat business. /liliUtilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience. /liliProactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms. /li /ulh3Product Expertise and Sales /h3ulliMaintain a comprehensive knowledge of the store's product offerings, Retail environment and competitors. /liliProvide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met. /liliContributes actively to the business objectives by achieving sales targets (contribution to the store KPIs) /liliRegularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue. /li /ulh3Client Experience and Satisfaction /h3ulliDeliver exceptional client experience, creating a memorable experience for clients visiting the store. /liliCreate desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire) and show empathy and passion and following the steps of the Maison’s selling ceremony. /liliEnsuring that the aftercare service is followed and issues are elegantly resolved. /li /ulh3Team Collaboration and Store Support /h3ulliCollaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices. /liliContribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients. /liliEmbody the LVMH culture and be an ambassador of the LVMH values /liliCompliance and data management: /liliApply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc. /li /ulh3PROFILE /h3ullisolid experience in sales in the luxury world /li /ul /p #J-18808-Ljbffr