International Logistics Distribution SpecialistLocation: Cesena, FC, ITFunction/Branch: OthersType of contract: Permanent EmployeeOur CompanyTechnogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!Your RoleWe are looking for an International Logistics Distribution Specialist to join our HQ Team at Technogym Village (Cesena, Italy). You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well‐communicated process flow.The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery management. We support a diverse range of customers and each Customer Service Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and Service Centres.Your Impact
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
Guarantee precise and timely order processing from quote confirmation to billingGuarantee to the customer a Premium Customer Experience, managing the customer touchpointsFrictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closingFree stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement managementAssure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippageConstantly update IT systems with all relevant information collected during customer service activitiesAssure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiriesManage a post‐delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer
About YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down‐to‐earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills.What you should bring:
Bachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields2‐5 years' experience in Customer Service or Logistics areasFluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plusCustomer Caring and Customer OrientationKnowledge of SAP – advanced SD module use (preferred)Service business expertiseProject ManagementFinancial Skills and Cost ManagementNegotiation and solid communication skillsAdvance Analytical SkillsAdvance MS Office pack use, especially advanced excel use
Technogym is an Equal Opportunities EmployerTechnogym is an equal opportunities employer. xjrgpwk We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.#J-18808-Ljbffr