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View more categories View less categories Sector Retail and Wholesale ,Sales and Business Development Role Assistant ,Associate Contract Type Contract ,Fixed term Hours Full Time
Full-Time Sales Associate, UGG – Rome
6-month fixed-term contract
About Us – UGG
UGG, a division of Deckers Brands, exists to transform the lives of our customers and associates by sharing our passion and love for UGG. We are driven by a clear mission: to bring the UGG brand to life in every interaction and revolutionize the industry by delivering experiences our customers want. As a member of the Deckers Brands family, you represent our brands and deliver unique and personalized shopping experiences.
Role Description
As an UGG Sales Associate, you’ll create personalized shopping experiences for our customers that strengthen brand loyalty. You will understand the importance of following our Customer Service Training Program and you will greet customers promptly and courteously as soon as they enter the store. You’ll ensure that all customer queries are answered accurately before they go out. You will offer exceptional service from start to finish, while also effectively communicating our return policy. You will maintain a positive and friendly attitude with customers and colleagues, promoting the image of the store and the brand in every interaction, including compliance with the dress code. You will provide a high level of customer service both in-store and over the phone.
Key Competencies
• Ensure the highest level of customer service possible
• Prioritize brand and product training during interactions
• Communicate effectively with customers, colleagues, managers and business stakeholders
• Collaborate with the team to achieve common goals
• Manage multiple tasks in a dynamic environment
• Dealing with problematic situations with professionalism
Who are you
• A born communicator who conveys the vision and mission of UGG and Deckers Brands
• A motivated and resourceful team member
• You have a problem-solving approach and approach challenges with agility
We would love to meet people who have:
• Previous experience in the retail industry (preferred)
What we offer you
• 28 days of annual leave on a full-time contract of 40 hours per week
• Extras, benefits and volunteer opportunities – Being part of the UGG and Deckers Brands team means more than just a paycheck: from generous discounts to community-related programs, we offer many exciting benefits
• Growth and Development – Deckers Brands was founded on the idea of following our passion. That’s why we offer ample opportunities and support for personal and professional development, including a Global Mentorship Program
• Divided supply (uniform)
• 60% discount on online purchases of Deckers Brands (UGG, Hoka, Teva) and 30% in-store
We are proud to be an equal opportunity employer. Our employees are people with different experiences, skills and backgrounds, but united by a passion for our brands. We welcome qualified applicants of any race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, physical or mental disability, medical condition, and any other beautiful part of their identity.
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