P24Bottles is looking for a Customer Care Intern to join our team through an internship. /ppIf you would like to apply, please send your CV exclusively to: /ppWe are a certified BCorp and Benefit Corporation, committed to high standards of positive environmental and social impact. We believe in actively promoting positive change in our society and operate according to the principles of equity and inclusion to encourage a more sustainable lifestyle. /ppThe Role: /ppWe are looking for a capable and enthusiastic person with basic experience in customer management across various channels (Customer Care and Social Media), eager to grow in a stimulating and fast-evolving environment like ours. /ppAs part of the Marketing Team, you will manage the relationship with our global community and contribute to the continuous improvement of our Customer Experience. /ppYour Responsibilities: /pulliManaging customer inquiries via email, social media, and e-commerce platforms (Zendesk, Shopify, etc.). /liliMonitoring and responding to online reviews (e.g., Trustpilot) /liliResolving issues related to orders, shipments, returns, and products in coordination with Logistics, Marketing, and Sales to ensure a smooth and integrated customer service. /liliMonitoring and continuously improving customer experience KPIs. /liliCollaborating with Logistics, Marketing, and Sales to deliver an effective, integrated support service. /li /ulpRequirements: /pulliExcellent communication and interpersonal skills. /liliFluent in English; knowledge of German and French will be considered a plus. /liliStrong organizational skills and the ability to produce periodic reports. /liliFamiliarity with Artificial Intelligence tools; experience integrating these systems to enhance business efficiency and effectiveness will be considered a plus. /li /ulpPersonal Traits: /pulliProactive mindset, good organization skills, and eagerness to learn. /liliAbility to work in a team and handle multiple projects simultaneously. /liliInterest in sustainability and low environmental impact lifestyles. /liliBasic knowledge of the UN 2030 Agenda / SDGs and Corporate Social Responsibility (CSR) topics. /li /ulpWhat We Offer: /pulliA young, inclusive, and dynamic work environment. /liliContinuous training and real opportunities for professional development. /liliInvolvement in projects related to innovation, design, and sustainability. /liliThe opportunity to work for an internationally recognized company known for the quality of its products and its distinctive, detail-oriented graphic design. /li /ul