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Work Location: Milan- Italy. Work Model: Hybrid.
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team. The 2nd level support engineer is supposed to trouble‑shoot RAN issues, apply procedures and changes to restore service, support remotely field engineer on complex troubleshooting, manage 3rd level vendor support, follow‑up problem management with vendors, execute planned works including configuration changes or software upgrades on RAN nodes.
The role requires technical expertise on RAN technologies, and at the same time know‑how on processes such as incident management, problem management and change management, as well as knowledge of all security policies concerning user access management, patching and hardening related to RAN nodes.
What You’ll Do
- Trouble‑shooting issues in RAN technologies
- Service restoration in case of issues
- Phone support to field engineer
- Manage third parties support services
- Executing planned works
- Maintenance windows activities
- On call service
Who You Are
- Strong mobile network architecture knowledge
- Technical skills on Huawei RAN Node, Huawei technology, BSC6910
- Good time management and prioritisation
- Knowledge of incident management, problem management and change management processes
- Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge
- Good interpersonal and communication skills; ability to build trust and rapport
- Excellent English language proficiency What’s In It For You
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. By using it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet while helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Information Services, IT Services and IT Consulting, and Telecommunications
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