Ph3Inventory Control Quality Assurance Operations Manager /h3pDESCRIPTION /ppICQA Operations Manager /ppDo you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you! We're seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA). /ppOur fulfilment centres sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. /ph3Responsibilities /h3ulliSupport safety programs and compliance to ensure a safe work environment for all Associates /liliCoordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX /liliMeasure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team /liliReview and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents /liliPlan for and identify root causes of inventory deviation, via cause and effect analysis /liliParticipate and lead network-wide fulfilment operations-focused quality initiatives /liliStrategic planning and forecasting, alongside assigning and directing work /liliLead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfilment Centre /liliManage Area Manager(s) in ICQA functions and drive team performance /liliDrive process improvements and team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover /liliGain expertise in key fulfilment centre process paths, as well as exception handling; ensure that process discipline is adhered to across all shifts and departments /liliEnsure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity /liliCollaborate with all department managers to identify and understand key projects, initiatives and system enhancements /liliWork with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures /liliLiaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline /liliSupport in interviewing and hiring new Managers /li /ulh3Qualifications /h3h3BASIC QUALIFICATIONS /h3ulliBachelor's Degree /liliDemonstrated solid proficiency in time management skills, alongside confidence in organising vast amounts of data /liliProven ability to influence, with varying levels of seniority within an organisation /liliYou're highly dependable and able to manage business functions that can operate 24/7 (including holidays): you manage time efficiently to get the job done /liliA resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment /liliStrong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence /liliPrevious supervisory experience in a distribution or manufacturing environment /liliAbility to communicate across all levels /li /ulh3PREFERRED QUALIFICATIONS /h3ulliDegree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous /liliStrong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other /liliBackground in a logistics, distribution or similar environment /liliPrevious Inventory Control and Quality Assurance Management experience /liliExperience with Lean and Six Sigma methodologies and techniques /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. /p /p #J-18808-Ljbffr