PURPOSE: The Customer Care Specialist is responsible for managing front office activities related to the role (inbound & outbound telephone contact with agencies and clients), constantly interfacing with all internal business functions involved (sales, logistics, demand planning) and external agencies/clients. MAIN RESPONSIBILITIES: Support the customer by email, B2B digital platform and by phone; Manage orders in entrance (verification, unblocking, modifications etc.) Monitor the availability produced in coordination with other company functions (for example Demand Planning) Verify the state of the forwarding in coordination with the functions Logistic and Warehouse, aimed to improve the satisfaction of the client Manage the requests of agents / clients (availability product, technical information of first level etc.) Interface with different company functions in order to the resolution of the problems/ criticality of the Client (Claim Office, Technical Department) Gestione dell’order entry tramite gestionale sap Keep informed concerning Ideal Standard warranty process and products; Implement actions to improve KPIs and keep track of them by using the right tools; Provide accurate, valid, and complete service to the customers; Identifyand assess customers' needs to achieve satisfaction; Build sustainable relationships of trust through open and interactive communication both internally and externally; Manage all back office activities related to the role. REQUIREMENTS AND SKILLS: Mandatory Spanish language at proficiency level/bilingual (level C1/C2) Proven customer care experience; Good Knowledgeof SAP and Office365; Sensitivity toclient service; Excellent communication and problem-solving skills; Soft Skills: Ability to work in a fast-paced environment; Strong interpersonal skills, building effective relationships internally and externally; Organized and methodical; Ability to multitask, prioritize and manage time effectively; Negotiation and persuasion skills; Flexibility.
📌 Candidati Ora Customer Service Specialist Senior
🏢 Fulgard
📍 Valmadrera