Executive housekeeper

Ph3bAbout the Role /b /h3pWe are looking for a highly driven bExecutive Housekeeper /b to lead the Housekeeping function of our luxury mountain resort, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental brand expectations. /ppThis role is pivotal in the bpre-opening phase /b and will be instrumental in setting up all housekeeping operations, processes, and team culture ahead of the hotel launch. /ppAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /ph3bKey Responsibilities /b /h3h3bPre-Opening Setup /b /h3ulliLead the full setup of the Housekeeping department, including SOPs, service standards, and operational workflows. /liliDefine and implement room set-up standards, public area maintenance protocols, and back-of-house organization. /liliOversee selection and procurement of linen, uniforms, guest amenities, and equipment in line with brand standards and operational needs. /liliRecruit, onboard, and train the housekeeping team, ensuring alignment with Mandarin Oriental culture and service philosophy. /li /ulh3bOperations Management /b /h3ulliEnsure all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards at all times. /liliManage daily housekeeping operations, including room assignments, inspections, and service delivery. /liliImplement and monitor quality assurance processes, ensuring consistency and attention to detail. /liliCoordinate closely with Front Office, Engineering, and FB to ensure seamless guest experience. /li /ulh3bSeasonal Peak Operations /b /h3ulliPlan and execute efficient departmental operations aligned with bseasonal opening and closing cycles /b. /liliManage high-volume periods (winter and summer peaks), ensuring service excellence under pressure. /liliSupport rapid ramp-up and ramp-down of the team in line with business levels. /li /ulh3bFinancial Administrative Management /b /h3ulliPrepare and manage departmental budgets, payroll forecasts, and cost control strategies. /liliMonitor expenses related to linen, cleaning supplies, and external services, ensuring efficiency and compliance with budget. /liliOptimize inventory levels (par stock) for linen and operating supplies. /li /ulh3bPeople Leadership /b /h3ulliLead, motivate, and develop a diverse housekeeping team, fostering a culture of excellence, accountability, and collaboration. /liliEnsure proper staffing levels, scheduling, and productivity management. /liliPromote colleague engagement initiatives and support a positive working environment. /li /ulh3bSupplier Quality Management /b /h3ulliBuild and maintain strong relationships with external suppliers, including laundry providers and cleaning contractors. /liliMonitor quality standards and address issues related to linen, uniforms, and outsourced services. /li /ulh3bHealth, Safety Compliance /b /h3ulliEnsure compliance with health safety regulations, hygiene standards, and company policies. /liliSupport sustainability initiatives, including waste reduction, responsible sourcing, and efficient use of resources. /li /ulh3bCandidate Profile /b /h3h3bRequirements /b /h3ulliProven experience as bExecutive Housekeeper /b or senior housekeeping leader within luxury hotels or resorts. /liliStrong experience in bpre-opening environments /b is highly preferred. /liliSolid understanding of housekeeping operations, budgeting, and cost control. /liliExperience managing large, multicultural teams, ideally in seasonal or resort environments. /liliStrong leadership, organizational, and problem-solving skills. /liliHigh attention to detail and commitment to excellence. /liliAbility to perform under pressure and manage multiple priorities. /liliFluency in bEnglish /b is required; bItalian /b is strongly preferred. /li /ulh3bWhat We Offer /b /h3ulliOpportunity to be part of a bhigh-profile luxury pre-opening /b in one of Europe’s most iconic destinations /liliCareer growth within Mandarin Oriental Hotel Group /liliLearning Development programs tailored to your career progression /liliInternational mobility opportunities within the Group /liliColleague rates, FB and Spa discounts /liliAccommodation support (subject to availability) /liliCompetitive compensation and benefits package /li /ulh3bDiversity Inclusion /b /h3pAt Mandarin Oriental, we are committed to fostering a diverse and inclusive culture where all colleagues are treated fairly, with respect and equal opportunities. /p /p #J-18808-Ljbffr