Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with.
Join our team as a Software Engineer (Digistat team) and play a key role in software development, implementation, and customization. You'll collaborate with management and IT teams to define and deliver on technical priorities, ensuring alignment with organizational needs. You’ll also help maintain a dynamic knowledge base of programming solutions to support a highly efficient and productive IT infrastructure.
If you're passionate about enhancing medical software, open to occasional travel to client sites when needed, and have the required skills, we invite you to apply and become part of our innovative team.
Your Contributions:
* Coordinate software projects and provide customer support for Ascom UMS products, including Digitstat, Clingo, and Carefusion.
* Implement and manage new customer support processes for software and related technologies.
* Train and support team members, deliver customer training onsite, and contribute to training material and course development.
* Configure and oversee external customer support, continuously improving based on customer needs and technical analysis.
* Manage all technical support calls, including monthly data extraction and analysis to identify recurring issues and areas for improvement.
* Plan, execute, and maintain customer-focused implementation activities, ensuring effective coordination across the department.
* Draft technical specifications for customer-specific developments.
* Prepare required documentation to ensure compliance with legal regulations, CE marking, contractual obligations, and QMS standards.
* Serve as the main interface with customers and third parties, coordinating all project activities from initiation to final testing.
* Collaborate with Product and Development Coordinators to plan and deliver customer-driven enhancements.
* Support the Delivery Coordinator by monitoring product and service deliveries, identifying and addressing any non-compliance, customer complaints, or incidents.
The Ideal Candidate:
Qualifications & Experience
* Bachelor’s or Master’s Degree in Computer Science, Engineering, or equivalent.
* Proven experience in system integration deployments.
* Experience with medical software installation and configuration.
* Fluent in Italian and English.
* Comfortable working in an international environment.
Skills & Competencies
* Confident in customer-facing situations.
* Strong experience with software installation, IT troubleshooting, and performance optimization.
* Programming skills (VBScript or MS C# preferred).
* Experience with Windows OS, SQL (MSSQL required), and relational databases.
* Familiar with web technologies (XML, HTML, JavaScript, CSS) and/or Web Applications.
* Knowledge of medical device connectivity and HL7 standard (IHE, FHIR is a plus).
Personal Qualities
* Organized, analytical, and team-oriented.
* Able to manage multiple priorities in a dynamic environment.
* Strong communication and problem-solving skills.
* Ability to translate business needs into technical solutions.
What We Offer You:
* A company you can take pride in.
* Inspiring and collaborative colleagues.
* Abundant opportunities for personal and professional growth.
* The chance to work with cutting-edge technology in the healthcare industry.
* Flexible remote work.
Join Us and Make an Impact:
Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other protected status. We believe that a diverse workforce strengthens our team, drives innovation, and enriches our workplace. Join us in creating an inclusive environment where everyone is valued and has equal opportunities to succeed.
Join our team at Ascom and help us realize our vision of enhancing digital information for optimal decision-making in the healthcare industry. Together, we are making a real difference in the lives of those who benefit from our technology.
To learn more about what we do, visit us at: ascom.com
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