Ph3Special Events Manager /h3 pJoin to apply for the Special Events Manager role at Orient Express. /p h3About Orient Express /h3 pArtisan of travel since 1883, Orient Express sublimates the art of travel with luxury trains, hotels, and sailing yachts. The brand has launched its first hotel, Orient Express La Minerva, in Rome, and is expanding with upcoming properties including Orient Express Venezia at Palazzo Donà Giovannelli in 2026. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands. Visit /p h3Job Description /h3 pAs a Special Events Manager, you will orchestrate exceptional meetings, conferences, and social functions that reflect the prestige and elegance of our hotel. From the first client inquiry to the final guest farewell, you will ensure every detail is flawlessly executed, exceeding expectations and creating memorable experiences. /p h3Key Responsibilities /h3 ul liServe as the primary liaison for clients, from contract handover through event completion. /li liBuild strong, long‑term relationships with corporate clients, event planners, and private hosts. /li liConduct venue tours, craft detailed proposals, and tailor event concepts to reflect each client’s vision. /li liAnticipate guest needs and adapt services to deliver truly bespoke experiences. /li liOversee daily operations of all events, ensuring set‑ups, service, and timelines meet luxury standards. /li liLead pre‑service briefings and coordinate with Sales, Culinary, Stewarding, Housekeeping, and AV teams. /li liMonitor floor plans and Banquet Event Orders, ensuring flawless execution and seamless communication. /li liMaintain an active presence during events, addressing client requests and resolving issues swiftly. /li liLead, motivate, and mentor event staff to deliver service excellence with grace and precision. /li liFoster a culture of creativity, accountability, and continuous improvement. /li liEnsure staff are equipped with proper training, uniforms, and resources, upholding the highest presentation standards. /li liManage event budgets, costs, and billing with accuracy and transparency. /li liSupport sales initiatives by identifying upselling opportunities and promoting hotel event offerings. /li liMonitor staffing levels to ensure both guest satisfaction and operational efficiency. /li liEnsure strict adherence to food hygiene, health, and safety standards. /li liAnticipate potential hazards, implementing proactive measures for guest and staff safety. /li liStay informed on industry trends, technologies, and best practices, incorporating them into service delivery. /li /ul h3Qualifications /h3 ul li3–5 years of experience in luxury hotel event management or group coordination. /li liProven expertise in delivering high‑profile meetings, events, and social functions. /li liStrong leadership skills with the ability to inspire and manage diverse teams. /liliExceptional communication, problem‑solving, and organizational abilities. /li liAdvanced knowledge of event management systems (Opera preferred) and Microsoft Office. /li liProfessional appearance, polished demeanor, and the ability to remain composed under pressure. /li liFluency in English and Italian required; additional languages highly valued. /li liPrevious experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. /li liFlexible availability to support a 24‑hour operation when needed. /li /ul h3Benefits /h3 ul liA competitive package (base salary and yearly bonus) /li liMedical insurance integrating Collective Labor Agreement with extended coverage for family /li liTicket Restaurant allowance /li liAnnual leave /li liEmployee benefit card (Heartist® Program) offering discounted rates at all Accor locations and partner venues worldwide. /li liLearning development opportunities to grow within the property and globally. /li liCommitment to Diversity Inclusion: inclusive hiring and promotion. /li /ul h3Seniority Level /h3 pMid‑Senior level /p h3Employment Type /h3 pFull‑time /p h3Job Function /h3 pManagement and Manufacturing; Industries: Hospitality /p h3Referral Information /h3 pReferrals increase your chances of interviewing at Orient Express by 2x. /p /p #J-18808-Ljbffr