Are you a great communicator with excellent customer care skills and active English?
Join our team in Naples and play your part in energy transition!
Partner with the best
In this role of Customer Care Specialist you will contribute to the operational plan of own department, prepare proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment.
Some of the essential responsibilities are listed below:
1. Responding to customer needs for quotes, coordinating response if a request is different from the standardized offers.
2. Handles standardized products with pre-defined options requiring simple client advice.
3. Contributes to Prices and conditions to have a certain degree of granularity. Works on the basis of predefined contracts price frameworks. Some latitude to deviate from prices and conditions.
4. Handles targeted clients
5. Expected to define customer approach autonomously
6. Leads a department of large personnel costs.
7. Handles Low - Medium - region size, stable region, established market presence
Fuel your passion
To be successful in this role you will need to have:
8. Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least experience in Customer Care / Sales)
9. Strong oral and written communication skills in English
10. Excellent interpersonal skills
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
11. Contemporary work-life balance policies and well-being activities
12. Various benefits based on location, contact your recruiter for details