Helpdesk Support is a vital role in ensuring the smooth operation of an organization's IT systems.
The job requires a combination of technical skills and excellent communication abilities to provide effective support to users.
* Technical support for desktop computing environment, corporate network, hardware, Microsoft Office/Outlook and other business applications, and peripheral devices
* Ensure immediate restoration of services by responding promptly to users' requests
* Provide support and maintenance for in-house computer systems, including diagnosis, upgrade, repairs, maintenance, and installation of equipment and hardware devices
* Troubleshoot remote users' issues using remote monitoring and management software
* Solve software, hardware, and system problems by researching, diagnosing, troubleshooting, and applying available information and resources
* Identify and correct problems by performing diagnostic reviews and developing error reports as requested
* Develop and maintain documentation for technology and business processes for end-user support
Requirements:
* Previous experience in an IT environment supporting desktops, laptops, peripherals, and printers
* Work experience in a service/help desk setting
* Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
* Knowledge of Wireless technologies and LAN
* Strong knowledge of various technical support concepts, procedures, and practices
* Exceptional customer communication and interaction skills
* Ability to work effectively with various levels of an organization
* Ability to manage multiple tasks simultaneously
* Strong listening skill to understand what an end user's needs are
We Offer:
* A competitive remuneration package commensurate with experience
* Strong and supportive leadership team
* Multicultural and inclusive environment with a supportive work culture
* Growth opportunities: we look internally before advertising externally for open positions within the company
This role offers a chance to develop your technical and interpersonal skills in a fast-paced environment.
As a Helpdesk Support specialist, you will play a critical part in ensuring that our users receive the best possible support and assistance.