You will report directly to the IT Senior Regional Manager, who is responsible for IT support in Italy, Greece, and Iberia within the Group IT Department. The team consists of 25 people located across multiple sites in Italy (Milan, Turin, Florence, Valenza) and Spain (Madrid). The team is responsible for IT infrastructure services for all Richemont Group companies, including the retail network, offices, and manufacturing facilities.HOW WILL YOU MAKE AN IMPACT?
Supporting the organization of team activities through the management and coordination of meetings (managing invitations and preparing agendas, drafting meeting minutes).Supporting the management of the budget allocated to the IT team from initial estimation to final reporting, collaborating with the Finance department and IT central teams and supporting to build a robust control for main cost driversSupporting the setup of internal team communication through dedicated channels such as Teams, Engage, and repositories on SharePoint and Confluence.Supporting the monitoring of IT infrastructure services (connectivity, PCs, fixed and mobile telephony, audio-video conferencing, printers, IT devices for manufacturing such as barcode readers, label printers, etc.) interacting with key providersSupporting the definition and monitoring of service KPIs in line with the IT Organization
How will you experience success with us?BackgroundBachelor Degree in Computer Science/Engineering or similarLanguage SkillsFluent in English and Italian ; French is a plusIT Skills
Basic knowledge of the main IT infrastructure areas (networking, Hosting, Cloud services, Windows Operating system)Good knowledge of Microsoft Office packageBasic knowledge of Project Management processes, preferably applied to luxury and retail or Service OrganizationsBasic knowledge of accounting and cost controlBasic knowledge of IT processes to manage incident, problem, change and asset management
Personal Skills
Excellent organizational skills, resilience during peak timesTeam player, willingness to support and curiosity to learnPositive and proactive attitudeStrong communication and interpersonal skills, able to adapt the communication style to the different stakeholders
What makes our group different?Our true power does not lie in our similarities but in the rich diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.We value freedom, collegiality, loyalty and solidarityWe foster empathy, curiosity, courage, humility and integrityWe care for the world we live in#J-18808-Ljbffr