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CLIENT ADVISOR - Serravalle
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Valentino
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, open‑minded community. Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position CLIENT ADVISOR - Serravalle
(Boutique, Serravalle)
Responsibilities
Master the client journey;
Create customer emotion and desire;
Engage existing and prospect clients as per weekly plan defined by store management;
Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
Focus on development and retention of existing clients, recruitment of new and potential ones;
Engage the client through every selling opportunity – walk in, private appointment, phone consignments;
Actively participate in sales in partnership and oto appointment routine.
Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints);
Ensure product good maintenance, replenishment on the floor;
Know the warehouse stock of all categories in order to ensure re‑stock shelves and maximize sales;
Respect administration and operations procedures;
Liaise with the in‑store visual to follow display guidelines; verify and report all relevant information to store management.
Qualifications
Retail experience;
Excellent interpersonal and effective communication skills;
Fluency in English and Italian;
Team player with a pro‑active attitude;
High fashion knowledge;
Ability to adapt to changing needs of the company as necessary;
Must have client network in luxury environment.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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