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It support specialist

Milano
iGenius
IT
Pubblicato il 16 marzo
Descrizione

PWe are looking for a reliable and customer-focused IT Support Specialist to provide technical assistance and support for computer systems, hardware, software, and networks. The ideal candidate will troubleshoot issues efficiently, ensure systems run smoothly, and deliver excellent service to internal users. /ppbr/ppbKey Responsibilities /b /ppbr/pulliProvide first- and second-level technical support to end users via phone, email, chat, or in person /liliDiagnose and resolve hardware, software, network, and system issues /liliInstall, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals /liliSupport operating systems, productivity tools, and business applications /liliSet up and manage user accounts, permissions, and access rights /liliMonitor system performance and escalate complex issues when required /liliMaintain accurate documentation of issues, solutions, and IT procedures /liliAssist with system upgrades, patches, and security updates /liliEnsure compliance with IT policies, data protection, and security standards /li /ulpbr/ppbWhat You Have /b /ppbr/pulliAt least 3 years of experience in an IT support or helpdesk role /liliBachelor’s degree in Information Technology, Computer Science, or in a related field or equivalent work experience /liliStrong knowledge of Windows and/or macOS operating systems /liliBasic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) /liliFamiliarity with hardware troubleshooting and common office software /liliExcellent problem-solving and communication skills /liliAttention to detail and documentation accuracy /liliAbility to prioritize tasks and manage time effectively /liliStrong collaborative skills /liliFluency in English /li /ulpbr/ppbWhat Would Be Nice to Have /b /ppbr/pulliIT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) /liliExperience with ticketing systems and remote support tools /liliKnowledge of cybersecurity best practices /li /ulpbr/ppbBenefits /b /ppbr/ppbPerks /b /ppbr/pulliLearning Friday. If our team members know more, so do we. That’s why we give everyone a training budget that they can spend on books, online courses or other training materials. /liliSmart Working. Trains can be a drag, you can save some commuting time by working from home. /liliSalary is based on experience, and topped up with other bonuses. /li /ulpbr/ppWe offer a competitive salary, as well as an opportunity to receive company equity. The typical salary for this role ranges between € 35.000 and € 40.000. As you gain experience and make more significant contributions to the business, your compensation will be reviewed to match your impact. Additionally, depending on your seniority and your performance, you’ll have the opportunity to receive stock options, with a variable value calculated from your base salary, giving you the chance to directly participate in the company’s success. /ppbr/ppbAbout Domyn /b /ppbr/ppDomyn is a company specializing in the research and development of Responsible AI for regulated industries, including financial services, government, and heavy industry. It supports enterprises with proprietary, fully governable solutions based on a composable AI architecture — including LLMs, AI agents, and one of the world’s largest supercomputers. /ppAt the core of Domyn’s product offer is a chip-to-frontend architecture that allows organizations to control the entire AI stack — from hardware to application — ensuring isolation, security, and governance throughout the AI lifecycle. /ppIts foundational LLMs, Domyn Large and Domyn Small, are designed for advanced reasoning and optimized to understand each business’s specific language, logic, and context. Provided under an open-enterprise license, these models can be fully transferred and owned by clients. /ppOnce deployed, they enable customizable agents that operate on proprietary data to solve complex, domain-specific problems. All solutions are managed via a unified platform with native tools for access management, traceability, and security. /ppPowering it all, Colosseum — a supercomputer in development using NVIDIA Grace Blackwell Superchips — will train next-gen models exceeding 1T parameters. /ppDomyn partners with Microsoft, NVIDIA, and G42. Clients include Allianz, Intesa Sanpaolo, and Fincantieri. /ppPlease review our Privacy Policy here /p

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