At Amazon, we strive to be the most customer‑centric company in the world. To achieve this, we work every day on tomorrow's issues and are constantly innovating. We need talented people who are passionate about operations, using their strong analytical, communication and long‑term thinking skills to drive change, build an organization, and lead our teams in the supply chain industry.
Would you like to be part of the Customer Fulfillment Flex team? CF Flex is an innovative program from Amazon that significantly accelerates the supply chain with our major Vendors or 3PLs (Third Party Logistics), while reducing costs and carbon footprint. We implement Amazon Fulfillment technology and processes directly at our Vendors/3PLs' warehouses to prepare customer orders, which are then shipped through our transportation network with same/next‑day delivery capability. By avoiding deliveries to Amazon Fulfillment Centers and storage needs, the CF Flex program dramatically increases the responsiveness of our Vendors. Each CF Flex site works independently and, like a small warehouse, from receiving stock to shipping orders and inventory management, offers a global view of all the flows in a distribution center.
We are looking for a Cluster Manager for Customer Fulfillment Flex Operations in Northern Italy, Verona/Vicenza area, managing a team of limited size composed of Process/Cluster Assistants based at our Vendors/3PLs' sites.
Key job responsibilities
* Maintain health and safety standards at all sites and promote a positive health and safety culture within the organization.
* Lead and coach a diverse team of Process/Cluster Assistants at Vendors/3PLs’ sites in a fast‑paced, high‑volume environment, adapting to an ambiguous landscape and frequent changes in priorities.
* Establish and maintain a strong professional relationship with Vendors/3PLs’ logistical departments.
* Act as Supply Chain consultant for Vendors, influencing them to optimize Vendor Flex, Direct Fulfillment and other Amazon fulfillment programs.
* Conduct operations audits and process change activities in the managed sites using Lean‑6σ methods (Gemba Walk, Kaizen, etc.).
* Be the operational expert and drive CX onsite, performing in‑depth analysis of complex issues and lead improvement initiatives to achieve error elimination and improve financial metrics.
* Collaborate on multiple projects in an international context, aligning with teams in other countries to continually raise the bar for our customers and explore new opportunities.
Benefits
* Chance to join an international team, with the opportunity to partially work remotely.
* Dynamic, motivating work environment with good opportunities for professional growth.
* Work closely with stakeholders from all departments such as Finance, Retail, Supply Chain and others, gaining unique insights into Amazon operations.
* Improved work‑life balance with fixed day shift, no night shift and very limited weekend shifts across the year.
Basic Qualifications
* Degree‑educated.
* Fluency in spoken and written Italian and English.
* Valid Class B Driver’s License.
* Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
* Leadership experience.
* Experience in problem solving and data analytics.
* Experience in managing projects delivered on time, on budget and at the expected level of quality.
* Ability to work with different stakeholders and make decisions based on accurate analysis.
Preferred Qualifications
* Ability to speak another European language.
* Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.
* Comfortable with AI utilization and development.
* Knowledge of Lean techniques such as Kaizen and/or Six Sigma methodologies.
* Experience in managing teams remotely in a dynamic environment.
* Ability to manage conflicting priorities in an ambiguous environment.
* Experience working with Third Party Logistics providers.
Amazon is an equal opportunities employer. We believe passionately that a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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