Ali SpA Agenzia per il Lavoro, filiale di Pistoia, ricerca e seleziona per importante azienda cliente di Serravalle Pistoiese: nr. 1 It Support Analyst. Job Purpose: Job duties (Responsibilities and Accountabilities): - Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff. - Work closely with 3rd party software providers. - Ensure that support requests are resolved in an appropriate timescale. - Provide accurate and timely updates of tickets in the company tracking system. - Support with systems testing on both new systems and modifications to current systems. - Assist with ensuring that sufficient help documentation is available for end users. - Provide support on all software related issues across a full suite of devices. - Carryout 'out of hours I.T support' in line with department rotation. - Adhere to Progress Rail standards, policies, procedures, and backup related tasks. - Install, configure, and support Microsoft operating systems and environments. - New desktop procurement, set up, configuration and installation. - Actively involved in problem resolution, follow-up, testing, workarounds, and equipment. suggestions - Other duties as assigned. Experience and Qualifications: - Previous experience in the role. - Excellent verbal and written communication skills. - Good problem-solving abilities. - Fluent English (Written and Verbal). - Excellent windows operating system knowledge. - Patching, testing and experience with CAT5/6. Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato. (contratto e RAL da valutare in base all'esperienza). Settore: Industria metalmeccanica Ruolo: IT/Technology Tipo di occupazione: Lavoro a tempo indeterminato