Who we are:
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa opportunità, riportate di seguito.
At Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible.
Since our foundation in Milan, Italy, in 2017, we've been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture.
Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability.
Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite.
With Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.
Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future!
JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE
Who we are looking for
As a Customer Success Engineer, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics.
In this role, you will work at the intersection of customers and internal technical teams, supporting the effective adoption and use of Caracol's solutions. You will be involved in day-to-day customer support activities, ensuring timely and high-quality assistance while helping customers maximize the value of our technologies and contributing to customer satisfaction, retention, and long-term success.
Few examples of responsibilities
Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed
Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol's solutions
Collect and structure customer feedback, identifying recurring issues and opportunities for improvement
Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up
Ideal Background
Degree in Mechanical Engineering, Industrial Engineering or a related field
2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments
Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus
Experience in 3D modelling, with knowledge of Rhinoceros as a plus
Good understanding of design processes, software tools, and manufacturing workflows
Strong interpersonal and communication skills, with a customer-oriented mindset
Fluency in English and Italian is mandatory
Other requirements
Availability to travel occasionally to customer sites
What we offer:
Competitive salary
Flexible working hours and smartworking
Opportunity for career advancement
Friendly, international and innovative work environment
Continuous learning and development opportunities
Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.