Employee Relations Manager (12-month FTC), Europe Employee Relations EXR
The base location is flexible in Italy.
The Employee Relations Manager (ERM) is an important role within the EU EXR (Employee Experience and Relations) Field organization, supporting the Country EXR team.
This position assists in driving ER activities and initiatives across on the road (OTR) operational business lines within a specific country geography.
The primary focus is to support EXR operational excellence, goals, and strategy while addressing the ER needs of the country.
The ER Manager works closely with Ops, DSPM and other key in-country stakeholders to support the execution of the country-specific ER strategy.
This role involves assisting in the implementation of strategies to address country labour relations challenges for business lines.
The ERM provides labour relations support by collaborating with operational teams to advance company objectives.
Key Responsibilities:
Labour Relations Strategy
Support the implementation of the EXR strategy
Assist in delivering business line-specific goals and key initiatives
Identify potential issues and support risk mitigation strategies
Monitor internal EXR environment and external operating context
Operational Excellence
Analyze data to support recommendations and measure strategy success
Ensure compliance of EXR decisions and activities
Contribute to innovative solutions that challenge current practices
Support engagement mechanisms to maintain positive workplace environments
Conduct site visits to gather information for ER risk mitigation
Contribute to EXR reporting activities
Stakeholder Collaboration
Build relationships with peers and internal leaders
Support project management for initiatives aimed at improving associate and driver experience
Contribute to the development of standardized ER solutions
Basic Qualifications:
Bachelor's degree and professional experience in employee relations, labor relations, or labor/employment law
Fluency in Italian and English (CEFR C2)
Knowledge of Italian labor and employment law
Experience in project management within a matrix environment
Preferred Qualifications:
Master's Degree in Law, Human Resources or related field
Experience working with third-party contractor workforces
Experience in distribution, logistics and/or transportation industries
Strong analytical, communication, and writing skills
Ability to work in fast-paced, ambiguous environments
Flexibility and good organizational skills
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