Technical After Sales Support – Claypaky\nA position based at our headquarters in Seriate (BG), reports to the Help Desk Manager.\nKey Responsibilities Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.\nProvide remote after-sales technical assistance and collaborate with international Service Partners.\nEnsure correct application of warranty terms and assist customers in identifying and receiving the right spare parts.\nCollaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives.\nDraft and update product manuals (user, configuration, installation).\nKeep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions.\nSupport the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis.\nProvide information for 8D reports, particularly for phase D2.\nCoordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution. Requirements Degree or Diploma in a technical field.\nMinimum 5 years of experience in technical assistance on complex products.\nStrong problem‑solving skills and proficiency in IT systems.\nEnglish proficiency: at least B2 level.\nExcellent communication skills, adaptability, and ability to work in a team‑oriented environment.\nStress tolerance and creativity in finding solutions. Nice to have Basic knowledge of DMX control systems and technical drawing software. Seniority level\nMid‑Senior level\nEmployment type\nFull‑time\nJob function\nInformation Technology\nIndustries\nConsumer Services\nLocation\nSeriate, Lombardy, Italy