Incident Management Technical Coordinator: The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations. Key accountabilities and decision ownership: - Manage incidental events providing detailed information about customers impacts on mobile and fixed network - Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder - Manage and update network KPIs in the monitoring tools to improve anomaly detection - Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make process more effectives and efficient - Follow new projects, create procedure and manage External services Key performance indicators: - Manage incidental events with attention and precision. - Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance - Develop new automation process/tools Core competencies, knowledge and experience: - Self-motivated individual with excellent organizational, presentation and with strong innovative analytical and insight focus - Good knowledge of Network Operation processes and architecture of fixed and mobile network. - Strong time-management skills and being comfortable working under pressure - Excellent communication and leadership skills - Team working Must have technical / professional qualifications: - Proven expertise in programming language and report/monitoring tools - Technical and learning-oriented approach with proven experience and recognized knowledge of architecting solutions for anomaly detection - Degree in technical disciplines (engineering preferred) - Strong stakeholder relationships across all functions involved in the Netw Op. & Cust. Op management process - Fluent written and oral English