Customer Success Leader - Brand & Media, Western Europe
NielsenIQ – Western Europe
Overview
In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe, reporting into the SA&I Customer Success regional leader. You will deliver with excellence, maintain delivery standards, drive operational efficiency, and apply a strong sales mindset to support upselling and cross-selling, enabling timely revenue recognition and profitable execution.
Responsibilities
* Support the Regional Customer Success lead in designing the practice area organization, balancing methodological, language, and technical needs
* Support the Regional Customer Success lead in managing the P&L of the practice area, including W&S and T&E budgets
* Support hub strategy for market and product lines
* Coordinate and drive cross-training programs to maximize solution and delivery excellence, staffing flexibility
* Set and measure high delivery standards to drive client satisfaction
* Contribute to regional revenue targets by supporting repeat sales and timely deliverables
* Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
* Represent Customer Success at key client meetings and engagements as relevant
* Work with global commercial strategy and regional teams to develop and implement best delivery practices
* Target reductions in cycle time across ad hoc methods
* Drive high level employee engagement and retention
* Foster a culture of continuous improvement and accountability to drive organizational efficiency
* Provide input into product and toolkit roadmap, representing regional needs for the practice area
* Support and enable industry and thought leadership efforts
Core KPIs
* Team engagement and retention in the region
* Regional revenue for the practice area: drive repeat sales, renewals, and timely delivery aligned to quarterly targets
* NPS: client response rate and follow-up actions
* EBITDA: monitor project profitability and optimize delivery costs and budgets
Your profile
* Extensive experience in consulting, analytics, or consumer research roles focused on Brand & Media Solutions
* Proven experience leading high-performing remote teams, managing people, and developing talent
* Strong analytical, sales, and business acumen with a sense of urgency and accountability
* Polished communicator able to synthesize data and present findings to solve client issues
* Collaborative with internal and external teams; able to maintain positive client relationships in complex situations
* Strong logic, problem-solving, and critical thinking skills
* Strong project management skills with the ability to manage multiple priorities
* Good knowledge of NielsenIQ products, services and data (preferred)
* Experience driving organizational transformation is a plus
* Bachelor’s Degree required; Master’s preferred or equivalent experience
What We Can Offer
* Be at the forefront of transformation and shape the future of brand measurement within a unified insights division
* Opportunity to influence how we deliver brand insights by combining technology, innovation, and client-centric service
* Senior leadership role managing a team across Western Europe, collaborating with sales and leadership to deliver measurable client outcomes
Additional Information
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee Assistance Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and growth opportunities. In 2023, NIQ combined with GfK to expand global reach. NIQ operates in 100+ markets and covers over 90% of the world’s population.
For more information, visit NIQ.com. Follow us on LinkedIn, Instagram, Twitter, and Facebook.
Diversity, Equity, and Inclusion
NIQ is committed to fostering an inclusive workplace that reflects the diverse communities we serve. All employment decisions are made without regard to race, color, religion, sex, gender identity, national origin, age, disability, or any other characteristic protected by law. Learn more about our diversity and inclusion efforts at NIQ.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* General Business
Industries
* Market Research
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