PstrongBerco /strongis part of ThyssenKrupp Group and produces undercarriages for mining, construction, forestry and agriculture machinery. /ppItalian Offices and the largest factory are located in Copparo ( Ferrara). /ppWe are aiming to hire an:br / /ppstrongCustomer Quality Manager /strongwho will report to the SGI Quality Director. /ppThe selected candidate will be responsible for managing customer-side quality, with the goal of ensuring customer satisfaction through the monitoring, analysis, and resolution of non-conformities, as well as the continuous improvement of company processes. They will work closely with the Production, Technical, and Sales departments, serving as a point of reference for all issues related to the quality perceived by the customer. /ppbr / /ppstrongThe planned activities include:br / /strong /pulliDaily interaction with OEM customers /liliManagement of customer complaints:br / collection, analysis, response, and follow-up /liliCoordination of problem-solving activities (8D, 5 Whys, Ishikawa) /liliMonitoring of customer quality indicators (PPM, complaints, audits) /liliManagement of customer inspections and audits /liliCollaboration with the internal quality team to implement corrective and preventive actions /liliSupport in defining and updating customer technical specifications /liliPreparation of periodic reports and presentations for management /li /ulpbr / /ppThe ideal candidate has developed a significant similar experience within other companies working within Quality Department. /ppbr / /ppstrongIDEAL REQUIREMENTS /strong /pulliAt least 3–5 years of experience in similar roles within the automotive or advanced mechanical engineering sectors /liliExcellent command of English (written and spoken); br / knowledge of French and/or Spanish is a plus /liliFamiliarity with key quality methodologies (8D, FMEA, SPC, APQP, PPAP) /liliKnowledge of ISO 9001 standards and familiarity with IATF 16949 /liliProficiency in Excel and PowerPoint /liliExperience with SAP or other enterprise resource planning (ERP) systems is a plus /li /ulpbr / /ppstrongWHAT WE OFFER /strong /pulliA dynamic and stimulating work environment. /liliConcrete opportunities for professional growth and career development. /li /ulpbr / /ppstrongLOCATION:br / /strongCopparo (FE) /p