Ph3Job Description /h3pWe are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches /ph3Key responsibilities of the role will include: /h3ulliManage IT Services and Service Offering leveraging on ServiceNow CSDM module /liliIdentify and improve service pricing definition rules and related interaction with the Service Catalogue Create and maintain measure on ServiceNow used as SLA, Underpinning contract and OLAs /liliProduce, maintain and evolve customer reports and dashboard in PowerBi for the visibility of CTOs and Customers /liliMonitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoint with Service Owners/Managers to identify areas of improvement /li /ulh3Requirements /h3pOur ideal candidate will meet the following requirements: /pulliAt least 2 year working experience /liliItalian and English working proficiency. Other languages (German) is a plus /li /ulpSoft Skills: /pulliAbility to work in a team, managing different aspects/concepts simultaneously /liliHigh attention to detail and ability to produce high quality deliverables within tight timescales /liliProactivity and adaptability /liliAnalytical and critical thinking /liliStrong motivation /li /ulh3Company Profile /h3pGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. /ppGOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people. /p /p #J-18808-Ljbffr