Amazon Mexico's Consumer Electronics Retail team is looking for a data driven, customer-obsessed, hands‑on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best‑in‑class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's highest visibility brands.
You’ll be responsible for looking after the brands' product portfolio, contributing to improvements in user experience for customers and creating detailed weekly reports on performance. You’ll lead presentations and planning sessions with vendors and act as their main point of contact.
You will also provide support to drive business growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high‑quality product detail pages; and making recommendations for effective marketing campaigns.
To achieve success in this role, you will have strong analytical and relationship management skills. You are comfortable picking up new technologies and skills quickly. You'll be a problem solver, identifying issues or opportunity areas to create plans and drive improvement.
Key responsibilities
- Manage vendor relationships by serving as the primary point of contact, helping to grow product selection, onboarding new vendors, and identifying pricing opportunities to enhance customer experience.
- Develop and implement onsite marketing strategies including improving product page data, creating merchandising plans, and helping generate traffic and sales for your assigned brands.
- Conduct in-depth analysis of business data to identify trends, issues, and growth opportunities, creating detailed weekly performance reports with actionable insights.
- Manage inventory availability by tracking purchase orders, investigating delivery delays, resolving order rejecti