1+ years of human resources experience
- 1+ years of customer service experience
Job summary
Job responsibilities
Overview: AMAZON
About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
Position Description:
**Responsibilities**:
Provide day to day support and conduct training/refreshers to associates.
Provide mentorship to the bottom performers in the team.
Conduct audits and draft audit reports detailing methodology, results, and recommendations.
Collaborating with business partners to resolve escalations and deep dive for root cause to eliminate or reduce future contact needs.
Allocation of work to the team, Queue management & monitoring queues at periodic intervals to track and report progress.
Escalation Managements: Acknowledge the receipt of escalation and resolve the escalation with detailed RCA.
Prepare and publish reports on Daily, weekly & monthly basis about the process metrics.
Periodic SOP reviews and update with latest updates. Conduct trainings/refresher trainings
Participation in Tandem Calls, Weekly Calls, Transition Calls & Business Reviews.
Successfully manage multiple competing priorities simultaneously.