Position Overview:
The administrative assistant plays a key role in reviewing customer orders and maintaining consistent communication to ensure their proper handling throughout the sales process.
Primary Responsibilities:
* Ensure accurate review and follow-up of customer orders and maintain effective communication to guarantee proper handling throughout the sales process
* Maintain direct contact with customers, in coordination with SME, during order definition and modifications
* Evaluate the feasibility of customer orders by reviewing product requirements and documenting the process
* Collaborate with the Regional Sales Manager (RSM) for tender review and management
* Forward shipping instructions to the WAR department based on confirmed customer orders
* Assist SME with customer-related communications and ensure all necessary sales and marketing documentation is exchanged
* Manage and maintain accurate and up-to-date customer files
* Coordinate with providers of temperature-controlled transportation services
* Ensure correct documentation practices and maintain an organized document archive
Collaborating:
* With SME: Order review, customer relationship management, and documentation handling.
* With WAR: Coordination and execution of product shipments.
Minimum Requirements:
* Secondary education in commercial or marketing-related fields.
* At least 2 years of experience in a commercial or sales environment.
* Proficient in spoken and written English.
* Competent in company-used software tools and ERP systems.
* Strong communication and interpersonal skills.
* General understanding of regulatory requirements in target markets, including MDSAP compliance where applicable.
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