Ph3Key Responsibilities /h3 ul liSupport the pre-opening phase of Mandarin Oriental Hotel Group for Cortina d'Ampezzo, ensuring the full deployment and readiness of all IT systems prior to opening.
/li liOversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.
/li liCoordinate the installation, configuration, and testing of all hotel IT infrastructure, including servers, endpoints, network devices, and guest-facing technologies.
/li liEnsure all systems are fully operational in line with opening timelines, brand standards, and guest experience expectations.
/li liEnsure full alignment with Mandarin Oriental corporate IT standards, policies and procedures, working in close coordination with the Cluster IT function across Lago di Como and Cortina.
/li liSupport the standardisation of systems, cybersecurity protocols and operational processes across the cluster.
/li liAct as the key on-property IT contact for corporate teams, vendors and ownership representatives.
/li /ul h3IT Operations Pre-Opening Setup /h3 ul liSupport the pre-opening phase of Mandarin Oriental Hotel Group for Cortina d'Ampezzo, ensuring the full deployment and readiness of all IT systems prior to opening.
/li liOversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.
/li liCoordinate the installation, configuration and testing of all hotel IT infrastructure, including servers, endpoints, network devices and guest-facing technologies.
/li liEnsure all systems are fully operational in line with opening timelines, brand standards and guest experience expectations.
/li /ul h3Cluster Alignment Governance /h3 ul liEnsure full alignment with Mandarin Oriental corporate IT standards, policies and procedures, working in close coordination with the Cluster IT function across Lago di Como and Cortina.
/li liSupport the standardisation of systems, cybersecurity protocols and operational processes across the cluster.
/li liAct as the key on-property IT contact for corporate teams, vendors and ownership representatives.
/li /ul h3IT Infrastructure Systems Management /h3 ul liMonitor, maintain and optimise IT infrastructure, ensuring maximum uptime, performance and SLA compliance, particularly during peak seasonal operations.
/li liManage and support core hospitality systems, including PMS, POS, VoIP and back-office applications.
/li liOversee telephony systems, including IP telephony, call routing and voicemail configuration.
/li liTroubleshoot network connectivity issues and perform configuration adjustments to ensure stable and secure connectivity across the property.
/li /ul h3Seasonal Operations Peak Management /h3 ul liEnsure IT readiness and resilience during high-demand winter and summer seasons, proactively identifying risks and implementing mitigation plans.
/li liSupport rapid ramp-up of systems and users at the beginning of each season, including onboarding of seasonal colleagues.
/li liGuarantee minimal downtime and business continuity during periods of high occupancy and operational pressure.
/li /ul h3IT Team Vendor Management /h3 ul liCoordinate IT activities, including daily support, maintenance and project work, ensuring appropriate prioritisation.
/li liManage relationships with external vendors and service providers, ensuring service quality, responsiveness and cost control.
/li liSupport the development of junior team members and promote a culture of accountability, service excellence and continuous improvement.
/li /ul h3Change Management Projects /h3 ul liOversee IT projects, upgrades and system implementations, ensuring minimal disruption to operations.
/li liManage change requests following corporate protocols, including testing, documentation, approvals and rollback procedures.
/li liParticipate in pre-opening project planning, including budgeting, timelines and resource allocation.
/li /ul h3Cybersecurity Compliance /h3 ul liEnsure full compliance with Mandarin Oriental IT security standards, as well as local regulatory requirements (including GDPR and PCI DSS).
/li liMonitor system security, manage endpoint protection solutions and ensure timely patching and updates.
/li liCollaborate with corporate IT security teams on incident management, audits and remediation plans.
/li liDeliver IT security awareness training to colleagues and ensure adherence to internal policies.
/li /ul h3Candidate Profile /h3 h3Requirements /h3 ul liProven experience in a similar IT leadership or supervisory role, ideally within luxury hospitality or complex operational environments.
/li liStrong technical background in IT infrastructure, networking (LAN/WAN) and systems administration (Windows Server environments and virtualization).
/li liExperience with hospitality systems (PMS, POS, VoIP) is highly desirable.
/li liFamiliarity with Audio Visual (AV) systems and event technology is a plus, particularly in a luxury resort context.
/li liDemonstrated ability to operate effectively in pre-opening environments and/or seasonal operations.
/li liStrong problem-solving skills and ability to manage multiple priorities under pressure.
/li liExcellent interpersonal and communication skills, with a service-oriented mindset.
/li liFluency in English is required; Italian is strongly preferred.
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