Come and Work with UsDo you want to belong with the customer service team and help to build the world's most loyal travel community?Are you an Italian native or fluent with strong English communication skills? Looking to build a career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Nightshift Italian Customer Support team.Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalized luxury travel experiences through its premium service.Responsibilities
Manage hosts and guests queriesBe able to present the best available solutions taking advantage of a community marketplace with millions of usersJoin a specialized and open‐mind team that offers support through written communication and phoneMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback
Qualifications
Previous experience in Luxury and Premium Support - mandatoryAvailability to work night shifts - mandatoryNative or proficient level of Italian (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh‐speed internet access and appropriate conditions for remote work
Benefits
Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company‐wide initiatives, including our EverBetter wellness programJob stabilityLife‐long skills and experienceExcellent work culture
Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today!#J-18808-Ljbffr