Industry: Booking / Travel Services
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.
Location: Athens, Greece Relocation needed!
Work Model: On-site (remote possible after onboarding, based on performance)
Start Date: 20 March 2026
Open Positions: 5
Role Overview
We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy, professionalism, and customer satisfaction in a fast-paced environment.
After an initial on-site period of 9 weeks, remote work may be considered depending on individual performance and readiness.
Key Responsibilities
Provide customer support in Croatian and English
Assist customers with booking-related inquiries and service requests
Handle questions, updates, and general support through approved channels
Ensure accurate documentation of customer interactions
Follow internal procedures, quality standards, and service guidelines
Deliver a professional and customer-oriented experience
Requirements
Fluent Croatian – written and spoken
Good command of English for internal communication
Strong communication and problem-solving skills
Customer-focused mindset and attention to detail
Ability to work in a structured, fast-paced environment
Flexibility to work rotating shifts, including weekends
Basic computer skills and ability to navigate multiple systems
Previous customer service experience is an advantage
Work Schedule
Monday to Sunday, shifts between 08:00 and 19:00
40 hours per week (8 hours per day / 5 days per week)
Rotating schedule
Salary & Compensation
Attractive salary
14 salaries per year:
12 monthly salaries
1 salary at Easter
1 salary xivgfpx split between Summer and Christmas
Benefits
Private Health & Life Insurance
Performance bonus (based on project criteria)
25 days of annual leave
Meal voucher: €50 per month (all projects)
Contract Type
Permanent contract
Relocation Information
Candidates must be in Athens at least 7 days before the start date to complete hiring documentation
3 weeks of hotel accommodation close to the office provided
Up to €300 gross relocation support (paid with the first salary)
Legal support with hiring documentation