* Lead the EMEA service organization with significant strategic influence.
* Drive growth and development across a broad international region.
Azienda
* Manage Service Managers and service channels across the EMEA region, with direct leadership over all service teams.
* Drive service revenue growth, manage cost containment, and hold full ownership of the EMEA Service P&L.
* Lead the regional service training function and oversee the technical training centre, ensuring effective training for both direct and indirect customers.
* Oversee technical support and escalation teams, while coordinating with R&D and Operations for all advanced technical support matters.
* Act as the main point of contact for customers and service channels across the EMEA region.
* Deliver on the KPIs and financial targets set by the company.
* Ensure that direct service teams and channel engineers are fully trained and equipped to service all products sold within the EMEA region.
* Guarantee that service delivery is compliant with applicable local and global SOPs and that company processes are followed in a professional and compliant manner.
* Foster a collaborative team environment where knowledge sharing, skills development, and integration across the organization are encouraged.
* Drive customer satisfaction through the delivery of high‑quality and cost‑effective service.
* Serve as the EMEA focal point for cross‑functional communication with global teams such as R&D, Operations, Quality and others.
Offerta
* Tertiary qualifications in Engineering or related fields, or equivalent experience within the Health Industry and/or Service Management.
* Demonstrated service management experience within the Medical Device industry.
* Solid technical understanding of health imaging equipment and proven experience managing a culturally diverse, highly skilled technical workforce.
* Demonstrated ability to lead and implement organizational change and provide clear direction to teams.
* Willingness to travel internationally and within the EMEA region as required.
Competenze ed esperienza
* Proven ability to supervise and lead a team of field technical staff.
* Demonstrated experience in channel management, ideally within the healthcare sector.
* Strong results orientation with the ability to drive outstanding customer service.
* Excellent written and verbal communication skills.
* Strong technical knowledge of X‑ray systems; experience with CT, MRI, and other modalities is considered an advantage.
* Willingness and ability to travel across the EMEA region as needed.
Completa l'offerta
* Ruolo di leadership regionale: gestione completa dei team di servizio EMEA, inclusi field service, supporto tecnico e canali indiretti.
* Responsabilità strategiche: piena ownership del Service P&L EMEA, guida dei risultati economici e dei KPI di servizio.
* Visibilità internazionale: interfaccia diretta con R&D, Operations, Sales e altri team globali.
* Ruolo chiave nella formazione: guida del training center regionale per team interni e canali indiretti.
* Elevato impatto sul cliente: responsabilità per customer satisfaction, escalation tecniche e standard qualitativi del servizio.
* Esposizione multiculturale: lavoro su un'area EMEA ampia e diversificata, con disponibilità a viaggiare.
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