Experteer OverviewIn this role you provide technical leadership, proactive support, and operational coordination to deliver stable, high‑quality services across complex customer environments. You will be the trusted technical point of contact for key Italian customers, collaborating with global delivery and operations teams to optimize performance. You’ll combine hands‑on expertise with strong coordination and customer‑facing skills to drive service excellence and continuous improvement. This position offers on‑site work in Milan with potential future hybrid flexibility, focusing on delivering value through effective incident, patching, and service transition management.Retribuzione / BenefitsAct as the technical lead for assigned customers to ensure service health and performanceCoordinate with internal technical teams to align customer requirements with deliveryPrioritize and manage customer requests ensuring timely resolution and premium serviceContribute to technical discussions and recommend operational improvementsLead operational meetings, handle inquiries, and manage escalations or major incidentsMonitor and improve SLA performance with Service Delivery/Customer Service ManagersOversee smooth transition of services into operationsCoordinate patching and maintenance activities with customers and internal teamsSupport sales and service management in identifying opportunities for service improvements and growthOperate within ITIL processes to ensure structured, high‑quality service deliveryResponsabilità3–5 years in technical support roles within infrastructure servicesStrong coordination skills across multiple technical teams in a global environmentHands‑on expertise in at least two areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networkingExperience in ITIL-based service management environmentsProven ability to manage customer relationships, escalations, and operational performanceStrong problem‑solving, communication, and influencing skillsIndependent, proactive, and structured work approachDegree in IT or equivalent technical education is preferredNative Italian speaker and fluent in English
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