Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
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Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.
We are looking for a Customer Technical Support Specialist to strengthen our Spoki team .
This role will act as a key link between the Customer Success team and the Technical Development team, ensuring effective support for both customers and internal colleagues.
The candidate will have an in-depth understanding of the Spoki platform, how it works, and its main operational workflows.
Provide qualified technical support to Spoki customers through multiple channels (tickets, email, video calls).
Offer internal assistance to the Customer Success team in resolving complex or technical cases.
Document procedures, recurring cases, and best practices to improve support quality.
Fluent knowledge of Italian,English and Spanish .
Previous experience in software development environments, or having worked closely with developer teams, is preferred.
Basic knowledge of software principles, APIs, CRM systems, or SaaS platforms (considered a plus). xrdztoy