He/she will deliver highest quality documentation and test design for projects and initiatives, will support the business in gathering functional requirements to then create test scenarios and feed engineers backlog. The Tribe mission is to deliver data for Global and Local needs, either regulatory or business driven, through the current and target data infrastructure, while ensuring Data management and Data Quality, as key added values for the Bank. Key Responsibilities He/She delivers the customer journey strategy, manages the stakeholders, and formulates the product/service, process and channel policy in line with external regulations, risk and compliance policies. He/She optimizes processes in a customer friendly way to maximize customer and business value. This also incorporates the translation of functional to technical requirements (and vice versa) including testing and acceptance. He/She monitors the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality. He/She designs, writes and performs Functional Tests. He/She contributes to the backlog management (collection, analysis and prioritization) of the squad, liaising with the Product Owner, the IT Area Lead and the Tribe Lead. He/She indicates solutions and leads the squad in the implementation of the Data Management and Data Quality principles, with specific focus on the target Data Lake infrastructure. He/She manages the relationship with stakeholders externals to the Tribe (other Tribes, Support functions) in order to collect needs, highlight issues, identify solutions and manage the escalation process, liaising with the Product Owner, the IT Area Lead and the Tribe Lead. He/She gives particular attention in working following ING Minimum Standards and operative model. What are we looking for? Proven experience in Data Management/Data Quality projects Used to work in complex and international environment Proven stakeholder management capability Ability to keep tracking of progression and anticipate issues Fluent English (written and spoken) Experience gained within financial services is a plus Experience in Agile working environment is a plus Other skills: Strong risk awareness Excellent relationship skills Excellent planning skills Result oriented Excellence in execution Working conditions: Full Time Duration: Permanent Location: Milan (hybrid) About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Super flexible smart working Competitive base salaries and performance based bonuses Diverse cultures & Innovative mindsets International Environment Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it doyourbirthday! And of course we can’t forget: free water & coffee at the office! Our Commitment