Founded in 2012, Begüm Khan has become a globally cherished jewellery house celebrated for its bold elegance, artisanal craftsmanship, and distinctive sense of humour. With a strong international presence and partnerships with Aquazzura, Caviar Kaspia, and Guerlain, the brand continues to grow as a global artisanal Turkish maison rooted in creativity, diversity, and refined luxury.
Position Overview
We are seeking a sophisticated, client-focused Sales Associate to join our dynamic team in one of Italy’s most prestigious luxury shopping destinations. This role is ideal for someone who can create an elevated in-store atmosphere while contributing to the boutique’s sales performance.
This opportunity offers the privilege of representing a culturally rich and globally recognized jewellery house within a refined boutique environment.
Key Responsibilities
Client Experience
* Deliver an exceptional, personalized client experience aligned with the Begüm Khan universe
* Represent and communicate the philosophy, values, and heritage of the brand
* Assist clients in-store, by phone, and through virtual communication
* Engage with an international clientele with warmth, poise, and emotional intelligence
* Contribute to achieving individual and boutique sales targets
* Build long-term client relationships with a client-centric, service-first approach
* Support initiatives to attract new customers and increase boutique visibility
* Actively participate in clienteling and outreach to nurture a loyal client base
* Support daily boutique operations and basic inventory control
* Maintain visual merchandising and presentation standards
* Ensure the boutique remains immaculate and aligned with brand aesthetics
* Uphold operational discipline, security procedures, and luxury service etiquette
About You
* Advanced proficiency in Italian and English
* 2–3 years of experience in luxury or premium retail
* Strong communication and interpersonal skills
* Detail-oriented, organized, and comfortable in a fast-paced environment
* Passionate about craftsmanship, jewellery, and contemporary culture
* Flexible with scheduling, including weekends and peak holiday periods
* A natural host capable of creating a warm, memorable, and elevated client journey
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Purpose of Position
The position is established as a Sales Director, within the Consumer Retail & Fashion Industry. Focusing as an individual contributor in the key geographies as defined by the Global Head of Consumer Retail & Fashion, within the European Markets.
The role encompasses the complete commercial ownership of a set list of key focus development accounts, supported with a mutually defined list of new logo accounts for the vertical of Consumer Retail & Fashion. The key deliverables for the position would be:
New Business Development – 100 % focus
* The priority for this region is to identify, strategically position PSA BDP’s core focus products, identify and map out opportunities and to win new business, aligned with the vertical strategy
* Review, maintain and adjust the pipeline list as minimal as possible to ensure that focused energies are quantified annually, at minimum.
* Establish a targeted list of pipeline accounts, that are globally aligned with the vertical as a priority. The pipeline should be a mixed element that consists of:
* Globally defined Vertical Target Accounts
* Regional Target Accounts that the direct reports identify as Regionally Strategic Accounts for development (existing relationships/HQ Location)
* Country specific accounts that can drive immediate opportunity to realize new business wins
* Be a subject matter expert within the Consumer Retail & Fashion industry space
Existing Book of Business
* Build and develop relationships with senior management of the company’s existing book of business
* Develop and maintain close working relationships with the corporate operational leadership team of the account and the accounts performance
* Proactively engage, develop and deploy new business sales opportunities to further develop book of business within the accounts.
* Strategically align with Global Leadership to champion the account to support customer satisfaction and continued partnership
Lead System Demonstrator
* While the company has a team of professional presenters of our IT suite of tools; it is expected that the Vertical Sales Director will become fluent in presenting and holding deeper discussions into PSA BDP’s IT Suite of Tools
OPEX Business Implementation Support
* Proactively engage, include and leverage the Product experts within PSA BDP to leverage opportunities towards customers in face to face meetings
* Liaise and engage with Regional and Country Management Teams for opportunities to ensure that the opportunities are clearly communicated and shared, throughout the process, ensuring buy-in and understanding of the customers needs across new opportunities
* Work with OPEX Implementation team to ensure smooth and proper handover of new business wins and ensure a clearly defined implementation schedule is deployed and business is onboarded
Vertical Strategy
* Develop a regional specific pipeline that focuses on the rapid growth and development of the vertical, that is specifically targeting global head offices that are located in the different regions
Key Tasks:
To establish and maintain:
* New Business Development deliverance strategy to the business
* Deploy the Verticals Strategy to new customer base
* Establish, maintain and own both internal and external KPI’s and recommend process improvements and adopt lean logistics practices and a continuous improvement mindset. Ensure that KPIs are produced in full and on time.
* Meet with customer to drive relationship development identify new business markets for development and deploy that focused development approach to direct and indirect reports.
* Maintains professional and technical knowledge by attending educational workshops, conferences and seminars.
* Identifying potential gaps in existing procedures, systems, and tools or related.
* Solid knowledge of international supply chain solutions
* Experience in Freight services is essential
* Strong relationships with Customer Network to leverage introduction of PSA BDP
* Experience in serving global customer in retail sector is essential
* Strong operations know how
* Very CFS heavy
* Market leader within Consumer Retail Fashion space inside the Transport and Logistics industry to empower immediate leverage of known network, along with subject matter expertise
* Experienced in Ocean Freight and consolidation services
* Ability to communicate cross-functionally within a matrix organization
* Ability to understand CFS Warehouse
* Discipline, Mature, customer oriented, team work
* Self-motivated, flexible and resilient
* High result orientation and customer focus
* Analytical and problem solving skills
* Good in networking & relationship building
* Capable to make informed judgments and to generate practical, timely solutions
* Ability to travel freely globally
* Expectation of travel can be upwards of 40%
Qualifications:
* Degree holder with at least 5 years of operational working experience in global forwarding / logistics company
* Minimum 2 years of experience in CFS Warehousing Operation, contract logistics and related matters.
* Exposure and knowledge to 3PL and Order/Freight Management operations
* Excellent command of English and local language
Job purpose: As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.
You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives.
You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.
You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.
Key Responsibilities:
Supervising the Business
* Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store
* Analyze performance closely to propose development plans
* Guide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department
* Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships
* Be available on the sales floor, upholding a high level of quality and exceptional customer service
* Achieve store financial targets by tracking store expenditures
* Promote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals
Develop the customer experience
* Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire
* Encourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiences
* Ensure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony”
* Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending
* Take initiative to discover opportunities for acquiring new clients to boost store sales
* Actively resolve any customer complaints to uphold the client relationship with a successful outcome
Team Management
* Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example
* Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client
* Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects
* Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures
* Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes
* Ensure team growth by providing guidance and conducting follow-ups on individual development plans
* Engage and hire top talent from the market through networking and scouting
Store Operations
* Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange
* Guarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements
* Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office
* Give insights and proposals when required to the Visual Merchandising team
* Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client
* Ensure top-quality standards and service throughout store events
These tasks are meant to be suggestive rather than exhaustive.
Qualifications
* Demonstrated experience in retail management or a similar role
* Proficiency in English
* Excellent written and verbal communication skills
* Strong leadership and decision-making abilities
* Ability to work in a fast-paced environment and manage multiple responsibilities
* Natural talent for motivating and developing teams
* High level of flexibility and ability to solve problems
* Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed
* Knowledge of inventory management and merchandising
* Familiarity with selling ceremony and client journey/discovery process
* Proficient in Microsoft Office and retail management software
* At least 5 years of experience in store management; luxury retail and/or beauty preferred
Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Sabelt®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
About K-Way The K-Way brand is described here for context. K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.
Who We're Looking For
For our brand new K-Way store in Milan, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.
Key Responsibilities (K-Way)
* Promote and deliver excellent in-store customer experience
* Ensure the team understands and caters to customer needs, providing consistently high-quality service
* Ensure the team’s excellence in selling techniques and styling ability
* Be active and present on the shop floor, acting as a role model and engaging with customers and team members
Drive for results
* Monitor and analyze sales analytics, budgets, and forecasts to optimize performance
* Provide clear daily, weekly and monthly sales targets with the team, as well as each individual team member, and follow up regularly on achievement
* Provide hierarchy with clear and regular insights regarding store performance
Store management
* Oversee daily store operations, including inventory management and cash handling, in compliance with company policies
* Communicates efficiently within the company about store needs for support to perform better, as well as opportunities for business acceleration
People leadership
* Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork
* Foster a culture of constructive feedback in the team
* Ensure the company’s policies are understood and adopted by all team members
Knowledge, Skills & Abilities Required
* At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium level
* Experience in all aspects of store management and exceptional customer-oriented interactions
* Previous experience in managing the opening of new stores is appreciated
* Leadership skills and the ability to build, manage, and collaborate within a team
* Strong communication skills, effective in interacting with the team, colleagues, and senior management
* Fluent in both Italian and English
K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.
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What we offer:
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