Job ID: 3175583 | Amazon.com Services LLC
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience. This position is a multi‐faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers, including people management and development, process improvement, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching, employee engagement, and building leadership bench strength within the Fulfillment Center. As a senior leader you will oversee upwards of 1,000 paid and hourly employees in a fast‐paced, complex operations facility up to one million square feet.
Strategic Responsibilities & Deliverables
- Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations.
- Provides strategic, long‐term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak‐season planning.
- Drives continuous‐improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on projects with building‐wide and network‐wide impact.
- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
- Establishes objectives and metrics for safety, quality, productivity, and customer experience.
- Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable.
- Mentors and develops leaders and staff.
- Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
- Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.
Additional Job Elements
- Lift and move totes up to 49 pounds each.
- Regular bending, lifting, stretching, and reaching both below the waist and above the head.
- Must be able to stand or walk for up to 10–12 hours.
- Should be able to work in environments with variable noise levels, lighting conditions, and temperature variation.
- Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).
Basic Qualifications
- Bachelor's degree, or 2+ years of full‐time Amazon experience.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
- 7+ years of direct management experience.
- Work flexible schedule including weekends, nights, and holidays.
- Experience in performance metrics, process improvement, and lean methodologies.
Preferred Qualifications
- Master's degree or above in relevant field of operations.
- Experience working in fast‐paced environments and managing workload even during times of stress or escalated activity.
- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training design, or equivalent business experience.
- Interest in long‐term career development through assignments in multiple fulfillment centers across the nation.
- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100.
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, CA, Jurupa Valley – $135,000.00–$182,700.00 USD annually.
Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance, and optional supplemental life plans), employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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