Technical Support Engineer Infosys BPM is a leading international digital services and consulting company supporting clients in 46 countries. Our mission is to innovate continuously while ensuring everyone has the opportunity to grow. Responsibilities: Application and OS Maintenance: Provide support and maintenance for applications and operating systems, directly to users or through service delivery teams. Diagnostic Troubleshooting: Collect diagnostic information, analyze issues, and resolve problems related to end-user computing (EUC) devices. Incident and Problem Management: Investigate and resolve incidents affecting EUC devices, peripherals, and software. Performance Monitoring: Monitor system performance and address related issues. User Training and Support: Offer training, advice, and corrective actions to users. Documentation and Improvement: Update documentation, manipulate data, and suggest enhancements. Collaboration: Work closely with colleagues in database administration, network support, vendors, and third-party providers. Required Skills: Experience in customer-focused end-user support roles such as Help Desk Technician or Desktop Support Specialist. Proficiency in supporting EUC, software, and OS installations. Ability to resolve incidents, requests, and problems within SLAs. Good knowledge of Microsoft products and understanding of competitor offerings. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals can double your chances of interview success at Infosys BPM. Location Tarcento, Friuli-Venezia Giulia, Italy J-18808-Ljbffr