We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele. In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren't just looking for someone to fix computers; we are looking for a proactive partner who can:
Listen & Evaluate: Truly understand the needs of our team and translate them into technical realityAdvise & Innovate: Offer expert guidance to overcome daily business challengesDeliver Excellence: Drive projects from initial concept to a successful, robust conclusion
If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.Responsibilities
Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessaryService Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved partiesUser Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordinglySecurity & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policiesAsset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requestsTechnical Support: Offering technical assistance to clients or groups as needed
Requirements
Education: A degree in Computer Science or a high school diploma with experience in the IT fieldTechnical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related servicesNetworking: Good knowledge of TCP/IP networking fundamentalsLanguage Skills: Good written and spoken English, with the ability to relate to and collaborate with colleagues from international officesSoft Skills:
Organizational skills and the ability to work independently while respecting deadlines set by the managerStrong troubleshooting skillsExcellent relationship-building skills with technical referents and end-usersStrong problem-solving attitudeGood time and priority managementSpirit of innovation and creativity
Benefits
Contract: Seasonal contract (2026 season)Development: Training and the "Discovering Belmond" programAccommodation: Stay in a beautiful staff house at the hotel, including access to a swimming pool
The Belmond & LVMH FamilyCastello di Casole & Villa San Michele proudly belongs to the LVMH Group and the Belmond collection—a global network of iconic hotels, trains, and river cruises creating exceptional experiences worldwide. Joining Belmond means becoming part of an international family united by passion, heritage, and a commitment to excellence.This is your moment. Apply today and help us create something truly extraordinary.
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