Learning Experience Designer (LXD), Workforce Staffing Learning & Development Job ID: 10404572 | Amazon.com Services LLC The Workforce Staffing Learning & Development team seeks an innovative Learning Experience Designer to join a dynamic group dedicated to enhancing learning programs that impact associates worldwide in Amazon's hiring operations. The role requires collaborating with cross‑functional teams, subject matter experts, and program managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, with a strong foundation in data‑driven decision making. Key job responsibilities
Analyze, design, develop, and evaluate training solutions aligned with business objectives Partner with stakeholders and SMEs to gather requirements and create learning content Design and develop engaging e‑learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools Apply adult learning principles and instructional design methodologies to course development Publish, assign, and track training completion and assessment scores in Learn LMS Ensure consistency in learning design across multiple programs and platforms Manage multiple projects simultaneously while meeting tight deadlines Conduct needs assessments and identify performance gaps Measure and evaluate training effectiveness through various assessment methods Stay current with industry trends and learning technologies Maintain course content and curriculum documentation Provide recommendations for continuous improvement of learning programs Lead specialized initiatives in cross‑skilling content development and quality‑driven continuous learning interventions Develop scalable modular content architecture that serves diverse global audiences Portfolio of eLearning samples required at interview
A day in the life As a Sr. Learning Experience Designer, you will design learning programs that impact associates across global hiring operations. Your day may start with project kick‑offs, collaborating with stakeholders to define learning objectives, and working with subject matter experts to transform complex information into engaging lesson plans. Afternoons might involve developing e‑learning modules, creating multimedia content, or gathering feedback. You will balance multiple projects—from concept to implementation—ensuring maximum impact for learners across 102 sites in 23 countries. Beyond design work, you may troubleshoot platform issues, present to leaders, or mentor team members. About the team The Workforce Staffing (WFS) Learning & Development (L&D) team designs and implements learning solutions across Amazon’s high‑volume hiring ecosystem, supporting agents, associates, support teams, subject matter experts, and managers in operations facilities and customer service. Our 15 global L&D professionals create standardized, scalable training programs deployable globally while maintaining local flexibility. We enhance productivity, maintain quality standards, and optimize operational efficiency through data‑driven approaches. Our 2026 strategy targets role readiness, cross‑skilling, quality defect reduction, and facilitator certification. Basic Qualifications
Experience formulating and implementing training and performance improvement strategies Bachelor’s degree Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) Experience designing and developing training materials in all modalities including ILT, e‑learning, and video Experience using Articulate Storyline/Articulate Rise
Preferred Qualifications
3+ years of learning and development or employee compliance training experience 2+ years of classroom facilitation experience 2+ years of stakeholder management experience 2+ years of project management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Compensation & Benefits Base salary range:
USA, VA, Arlington – $64,300.00 – $112,500.00 USD annually USA, WA, Seattle – $80,200.00 – $112,500.00 USD annually
Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription, basic life & AD&D, supplemental life options, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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