Non-Warranty Claims Specialist Position Objective : The Non-Warranty Claims Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for the Compression Technologies and Services Business. They will coordinate and process non-warranty claims across departments and geographical locations in order to ensure we meet our commitments to the customer. Principal Responsibilities : - Process non-warranty claims and product returns in compliance with the Business Unit policies within the service level objectives. - Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory. - Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity. - Maintain strong relationship with all stakeholders involved: warehouse, order management, sales, logistics, marketing, supply chain, warranty, technical support, data management and finance. - Conduct root cause analysis and initiate corrective actions by using Lean Six Sigma methodology. - Identify and participate in improvements to procedures, documentation, communications, etc., particularly in relation to Non-Warranty Claims. - Share information and provide regular reports on processed claims (volume, type, value, reason codes, etc.) for the Compression Technologies and Services (CTS) SBU. - Manage customer expectations and positively influence customer satisfaction by clearly communicating our commitments (i.e. problem resolution), and keeping internal and external customers informed of status of claims, issues, resolution etc. - Ensure that all requested support is provided to meet monthly revenue target. Job Scope : Processing of non-warranty claims. Knowledge: - Associate's Degree in Business, Marketing, Supply Chain or Finance. Bachelor's Degree preferred. - 3 years' experience in service / customer facing role. - Make tactical decisions based on data and balanced judgments. - Proficient in MS Office applications and experience with ERP. - In addition to being Fluent in English, language capabilities in one or multiple other European languages is desired. Key Competencies: - Strong experience in a customer facing role / previous exposure to the Service Industry preferred - Previous experience conducting business analysis is an advantage. - Self-motivated, assertive individual, problem solver and teamwork oriented. - Understanding of operations and the supply demand flow is beneficial. Travel Requirements : 0% - 5% LI-MT1