Operations Manager is the strategic point of contact between the network of centers and the headquarters. The resource will be responsible for coordinating all operational activities, managing relationships with franchisees and partner carriers. The main objective is to ensure process efficiency, the sustainability of the business model, and the adoption of corporate guidelines through direct and constant support to the network. Main Responsibilities Leadership and Process Optimization Team Management: Coordinating and supervising the Operations team, defining daily activities, and monitoring performance through KPIs and dedicated reporting. Operational Efficiency: Developing and implementing optimized operational processes to improve synergy between internal departments and centers across the territory. Support and Customer Satisfaction Customer Satisfaction: Supervising the ticketing system, ensuring timely and effective responses to operational and administrative requests from the centers. Network Support: Acting as the primary interface for network entrepreneurs, gathering business needs and correctly directing them within the organization. Communication, Education and Training Information Flow: Managing the bidirectional information flow between headquarters and the network, ensuring the correct distribution of new procedures, rules, and commercial conditions. Enablement: Designing and delivering webinars, training courses, and educational materials to support the operational effectiveness of affiliates. Carrier Management and Financial Sustainability Carrier Management: Coordinating relationships with partner carriers, monitoring market variations, and supervising the technical/administrative management of shipping codes. Credit Collection: Monitoring the network's credit situation to protect the financial sustainabil