Customer Delivery Manager We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
We are on the lookout for a highly talented and self-motivated
Customer Delivery Manager
to join us on our journey in advancing the technological world through innovation and creativity.
Your Role & Responsibilities We are searching for a
Customer Delivery Manager, who wants to make a real impact for our project with SAP. As a Customer Delivery Manager, you will focused on…
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP ENTERPRISE
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enabling continuous delta KTs on new topics and refresher sessions.
Qualifications & Experience
Technical expertise in SAP Basis area with minimum of 5 years of experience.
Good understanding & hands-on experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in client facing and very good communication skill is needed.
Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
5 - 6 years’ experience with multi-national software/IT organizations.
5 years of SAP Basis S/4HANA knowledge.
2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees
Our company is extremely diverse with 165 nationalities represented
We offer the opportunity to work with colleagues across the globe
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
We offer comprehensive benefits for all employees
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Seniority level Associate
Employment type Full-time
Job function Information Technology and Consulting
Industries: IT Services and IT Consulting
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