A leading e-commerce company in Italy is seeking a Tier III - Escalation Specialist to support the Customer Service and ICQA teams. This role involves analyzing and solving operational issues impacting customers while meeting targets and productivity expectations. The ideal candidate will have at least 1 year of experience with Microsoft Office products and be flexible with working hours, including weekends and holidays. The position also requires lifting and physical activity during shifts of up to 12 hours.
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