Join to apply for the Customer Success Manager role at CommerceClarity
Join to apply for the Customer Success Manager role at CommerceClarity
CommerceClarity is an AI‐native startup building the orchestration layer for tomorrow’s commerce. Our network of specialized agents already powers assortment, product storytelling, pricing, ads, and marketplace execution for ambitious retailers. Backed by leading founders and investors, we’re a small, high‐trust team redefining the operating system of online retail.
What’s the Role About?
As a Customer Success Manager you will act as a growth orchestrator, a product co-pilot, and the voice of the customer inside CommerceClarity. You will help our customers unlock the full potential of our AI-agents, while directly influencing how we sell, retain, and be and the edge of product innovation
We’re building an AI-native platform that changes how companies manage their ecommerce. To do that, we need someone who can:
* Translate early customer value into long-term growth
* Make customers feel understood, empowered, and ahead of the curve
Key Responsibilities
* Own the end-to-end customer journey: onboarding, adoption, renewal, expansion
* Systematize success: from first value delivery to scaling across use cases
* Identify new opportunities and work with founders on business strategy
* Collect and synthesize feedback into product development priorities
* Collaborate closely with product and tech teams to test and roll out new features
Who You Are
* Full professional fluency in spoken and written English (English is the primary working language)
* Structured thinking, strong ownership, and excellent clarity in communication, both written and verbal
* 4+ years of experience in consulting, customer success, or account management, ideally within complex or technical SaaS environments
Preferred:
* Familiarity with the eCommerce or retail tech ecosystem
* Experience in early-stage or fast-paced environments
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting and Business Development
* Industries
Software Development
Referrals increase your chances of interviewing at CommerceClarity by 2x
Get notified about new Customer Success Manager jobs in Milan, Lombardy, Italy .
Manager Systems Engineering - High Voltage Isolated Gate Drivers
New Account Manager Marketplace Leroy Merlin Italy M/F
Customer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid)
Business Consultant & Customer Success Consultant
Paderno Dugnano, Lombardy, Italy 17 hours ago
Customer Success Manager, Enterprise (Bilingual - English/Italian)
Account Manager - Service Sales & Business Support, CBU
Junior Customer Care Specialist Ho.Re.Ca
Customer Success - Upselling Specialist (Italian Speaking)
Senior Customer Success Manager, Mulesoft/ API Solutions
Sales Development Representative - Italy
Customer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr