DETAILS – Hospitality, Sports & Leisure is the platform responsible for managing Arrow Globals Hospitality, Sports & Leisure assets in Portugal.
It currently oversees several hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as the largest golf portfolio in Portugal, including the golf courses in Vilamoura, PGA Aroeira Lisboa, Palmares and Vale Pisão.
Internationally, DETAILS also manages two golf courses in Sicily, integrated within the Costa Ragusa destination.
In addition, it is responsible for the management of the Vilamoura Equestrian Centre.
The Golf Operations Manager is responsible for the smooth and efficient daily operation of the golf facility, ensuring an outstanding guest experience and the achievement of operational and financial objectives.
The role works closely with the management team to enhance service standards and support the overall success and development of the venue.
Key Responsibilities:
Oversee daily golf operations, including the driving range, pro shop, and cart fleet
Ensure high-quality course conditions in coordination with the groundskeeping team
Supervise, train, and develop golf operations staff, including scheduling and performance management
Ensure excellent guest and member experience, including tee time management, check-ins, and issue resolution
Plan and coordinate golf events, working with sales and marketing to drive participation
Manage inventory, retail operations, and equipment procurement
Ensure compliance with health, safety, and environmental standards
Prepare operational and financial reports
Support the setup of operational procedures and systems (front office, retail, caddie services, booking systems, player services)
Participate in recruitment and training of the golf operations team
Support the General Manager in commercial and operational initiatives
Represent the venue at international golf fairs and industry events, when required
Key Qualifications:
Bachelors degree in Business Administration, Hospitality Management, or related field (preferred)
3–5 years of experience in golf operations or hospitality/sport management roles
Strong skills in operations, customer service, event management, and financial oversight
Proficiency in management systems and Microsoft Office tools
Ability to work flexible hours, including weekends and holidays
Fluency in English and Italian; additional languages are an advantage
Location:
Ragusa