IT Services Officer
At ALS, we encourage you to dream big. As an IT Services Officer you will provide first‑ and second‑level support to internal users in the Zoppola (PN) region, acting as the first point of contact for cybersecurity issues and ensuring the integrity of our IT systems.
Responsibilities
* Provide rapid, courteous, and friendly support via email, phone, and other contact methods.
* Ensure the efficient use of ALS IT resources and seek opportunities for optimization.
* Provide support to other company sites through remote assistance or short travel as needed.
* Assist users with common hardware and software problems (PCs, smartphones, etc.).
* Configure devices (PCs and smartphones) according to company guidelines.
* Assist with delivery, set‑up, and relocation of workstations.
* Escalate user requests to specialist teams when they cannot be handled directly.
* Support infrastructure, network, and cyber teams on a hands‑on basis.
Required Skills
* Good knowledge of Italian and English (short assessment during interview).
* Strong understanding of Windows Desktop environment.
* Hardware management skills for PCs and notebooks.
* Solid experience with Microsoft Office suite.
Optional Skills
* Knowledge of Windows Server environment.
* Virtualization experience.
* Basic networking skills (DHCP, VLAN, subnetting, firewall rules).
* Active Directory and Group Policy management.
* Command‑line interface usage and basic scripting.
* Management of network devices (printers, scanners, print servers, etc.).
Eligibility
To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or possess or be able to obtain a valid working visa.
Equal Opportunity Employer
ALS is proud to be an equal‑opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are recognized and valued. ALS welcomes applications from people of all abilities. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
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