Company Overview
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, and we are dedicated to fostering an inclusive, equitable, and growth‑focused environment for our people.
Job Summary
The Educator role is the foundation of our success. Educators are experts at creating world‑class customer service and guest experience in our retail stores. They engage and connect with guests, share top‑quality product education, and speak authentically about our community and culture.
Key Responsibilities
Engage guests to ensure they have a great experience and value their time.
Assess guests’ needs to provide customized, effective purchase and return solutions.
Provide technical product education by articulating the product value and benefits.
Facilitate seamless end‑to‑end guest experience by executing accurate, timely transactions and omnichannel programs (buy online/pickup in store, phone sales, ship from store) according to company standards.
Move dynamically on the floor to continuously engage guests and attend to guest or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right.”
Working With Others
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences for all team members and guests.
Establish supportive, productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
Perform product presentation tasks (restore items to place, restock or add depleted items, destock or relocate items) according to company standards.
Use in‑store technology to support store operations and positive guest experiences.
Perform cleaning tasks as needed during the shift to maintain the luxury environment of the store.
Understand and adhere to people safety policies and procedures for a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values
Inclusion & Diversity – Creates/supports an inclusive environment that values/celebrates differences.
Integrity/Honesty – Behaves honestly, fairly, and ethically.
Guest Experience – Enjoys working and connecting with, understanding, and helping guests.
Personal Responsibility – Accepts responsibility and accountability for actions; dependable.
Self‑Awareness – Is aware of how words or actions may be perceived by others or affect them.
Collaboration and Teamwork – Works productively with others to achieve goals; seeks diverse perspectives.
Enthusiasm – Is enthusiastic about one’s own work; seeks ways to make work fun and engaging.
Eligibility
Legally authorized to work in the country where the store is located.
18 years of age or older.
Proof of right to work and local legislative requirements (EMEA only).
Ability to travel to assigned store using own transportation methods.
Availability
Flexible schedule including evenings, weekends, and holidays.
Other Willingness Requirements
Work in an environment with bright lights and loud music.
Move through a store for most of the shift to help guests and accomplish work.
Move boxes weighing up to 30 lbs (13.6 kg).
Work as part of a team and complete some work independently.
Job Assets
High school diploma, GED, or equivalent (educational qualification).
Benefits
Competitive base pay, team‑based bonus program, extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top‑up program, and personal and professional development programs. Availability of benefits varies by location and employment type and is subject to eligibility requirements. xjrgpwk
Accommodation
If you have any questions about how your unique abilities may translate to this role or need a reasonable accommodation, please email with the position title, location, and nature of the request.
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